Process

At Customer Reminder Services (CRS), we design reminder processes that are flexible, transparent, and tailored to your business needs. Our goal is to support timely payments through clear, professional communication while maintaining positive customer relationships.

How It Works

Here’s an example of the process we typically recommend:

Initial Engagement
- Friendly reminders via SMS, email, and phone
- Option for CRS to send invoices on your behalf as part of the communication process
- Timing and frequency can be customised to your requirements
Dual Branding (Optional)
- We can include your brand alongside CRS in all correspondence for a seamless customer experience.
Ongoing Monitoring & Reporting
- Real-time updates and clear reporting
- Adjustments to strategy as needed

What Happens If Payment Is Still Not Made?

If an account remains unpaid after the CRS process, we can provide a smooth referral to Boost Collections, another division within the Commercial Credit Services (CCS) Group, for clients who choose to access additional account resolution services.

This ensures:

Continuity – No need to start over with a new provider
Full-Service Support – From early stage reminders to broader account solutions, all within one trusted group

Learn More About Boost Collections →

Contact Us

Online Enquiry

Process

How It Works

Initial Engagement

Dual Branding (Optional)

Ongoing Monitoring & Reporting

What Happens If Payment Is Still Not Made?