Financial Hardship Assistance

We’re here to support you.

At Customer Reminder, we understand that financial difficulties can affect anyone. If you're currently experiencing hardship and are unable to meet your payment obligations, we encourage you to get in touch. Our goal is to work with you to find a manageable solution based on your circumstances.

What is Financial Hardship?

Financial hardship occurs when you are temporarily or permanently unable to meet your debt obligations due to unexpected events such as:

Loss of employment or reduced income
Illness, injury, or disability
Family breakdown or domestic violence
Natural disasters
Increased cost of living or other financial pressures

Apply for Hardship Assistance

If you're having trouble making payments, please reach out to us as soon as possible. The sooner we understand your situation, the better we can support you.

We assess all hardship requests on a case-by-case basis and treat all information you provide with the strictest confidence.

To apply for financial hardship assistance, please follow the steps below:

Download and Complete the Hardship Form
Start by downloading the Statement of Financial Position form. This helps us understand your current situation.
Download Statement of Financial Position (.pdf) - PDF Coming soon.
Complete the Customer Identity Form
Go to our Customer Enquiry Form (link) and verify your identity.
Select "Financial Hardship" as Your Enquiry Type
In the “Nature of Enquiry” dropdown, choose Financial Hardship so we can prioritise your request.
Upload Your Completed Statement of Financial Position
Attach the filled-out form using the “Upload Supporting Document” section at the bottom of the enquiry form.
Submit Your Request
Once you’ve completed the form and uploaded your documents, submit your enquiry

What Happens Next?

We aim to assess hardship requests as quickly as possible, typically within 5 business days.

If your request is approved, we may offer:
- Temporary payment reduction or suspension
- An affordable payment arrangement
- A review of fees or interest (where applicable)
If we require more information, we’ll contact you directly.

Your Information is Safe with Us

All information you provide is kept confidential and used solely to assess your hardship request.

Need Help Completing the Form?

If you're unsure how to complete the Statement of Financial Position, you can contact our team for guidance or speak to a free financial counsellor via:

National Debt Helpline: 1800 007 007
www.ndh.org.au

Contact Us