About Customer Reminder Services (CRS)
Customer Reminder Services (CRS) is a proud member of the Commercial Credit Services Group, bringing over 20 years of industry experience to businesses seeking smarter, more efficient Accounts Receivable support and reminder solutions.
We give businesses the opportunity to leverage our investment in leading-edge technology while upholding the highest standards of customer service and business ethics.
By outsourcing your Accounts Receivable reminder functions to CRS, you can:
- Reduce operating costs
- Apply specialist knowledge and expertise where it matters most
- Improve workflow efficiency and maintain consistent customer communication
Our approach ensures your customers are treated with professionalism and respect, while you receive the revenue your business needs—quickly and efficiently.
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Our Commitment to Compliance & QualityCRS operates with a strong focus on compliance, quality assurance, and continuous improvement. We are proud to hold ISO accreditations that reflect our commitment to delivering reliable, secure, and professional services. Our internal processes are designed to minimise complaints and ensure every interaction meets both regulatory standards and your expectations. We take pride in being a trusted partner that values transparency, accountability, and excellence. |  |
Our Accreditations & Partnerships
Our certifications and partnerships demonstrate our dedication to quality, security, and responsible business practices:
- ISO 9001 – Quality Management
Continual review and improvement of systems and procedures. - ISO 14001 – Environmental Management
Conscious, proactive management of environmental impact. - ISO 27001 – Information Security Management
Robust controls and processes to safeguard data and ensure secure information handling. - Privacy Partnership with Helios Salinger
Working with leading privacy experts to proactively manage data protection and compliance obligations.
We stay ahead of legal and regulatory changes and provide ongoing internal and external training to uphold these standards.
Referral Pathway for Traditional RecoveryWhile our core service focuses on early-stage reminders and customer-friendly follow-ups, we recognise that some businesses occasionally require more specialised support beyond standard account communication. In these cases, CRS can provide a seamless referral to Boost Collections, a separate division within the Commercial Credit Services (CCS) Group, for clients who choose to access more formal account resolution services. This ensures continuity for businesses seeking an end to end solution, while keeping CRS dedicated to early stage reminder and communication support. |
Why Partner with CRS?
CRS is a division of the Commercial Credit Services (CCS) Group, which was established over 20 years ago to offer an alternative to large public companies. Our goal is to be the leading client-focused reminder and recovery service provider across Australia and New Zealand.
We combine the scale and experience of a big company with the personalised attention and flexibility of a boutique firm. Our call centre solutions are cost-effective, easy to implement, and tailored to your business needs.
We Deliver Value Through:
- Strategic alliances with key service providers
- Practical, actionable advice
- Deep industry knowledge
- Experienced personnel
- Professional customer engagement
- Clear, effective reporting
- Fast response times
- A commitment to ongoing improvement
Our strength lies in supporting your business in true partnership style, at every stage of the recovery cycle.